Shipping & Returns
Our Carriers include FedEx, FedEx Freight, UPS, UPS Freight and the United States Postal Service. We support all levels of FedEx or UPS service. However, we request that you call to place orders where Next Day Air service is required. Orders are shipped within 24 hours. Orders placed after 3PM on Friday, as well as orders placed Saturday and Sunday, will be shipped the following Monday. If the following Monday is a National Holiday, we will ship on the next business day. We charge a $1 flat handling charge to cover shipping supplies. Custom packaging for some parts, such as large items, will carry an additional charge. All additional charges will be listed in the product description. If you supply us with a working email address, we will send the shipment tracking information to you as a service.
If you have any questions about your order or its estimated delivery date, please do not hesitate to contact us.
If VTS / G-wagenaccessories ships the wrong part or a defective part, we will refund 100% of your invoice, including the return shipping. (We will not refund more shipping than was originally charged.) For regular returns, there is a restocking fee of 15% for items returned within 30 days of receipt. After 30 days there are NO refunds. There are NO refunds on shipping.
All returned items must be shipped pre-paid at the buyer's expense, including duties, customs, and any special handling charges, which may apply. Returns sent by COD will be refused. Refunds require copy of original invoice. We will not refund parts that have been used, previously installed, painted, or modified. NO refunds on special order parts or electrical parts. Many times we will ask that you pay a deposit on special order parts.
If you have questions before placing an order regarding installation, or the compatibility of a part for your vehicle, please feel free to contact us.
Shipment Damage & Claims
Once your shipment leaves VTS / G-wagenaccessories or its shipping agent (River Plate, Inc.), it becomes the responsibility of the shipping company. Once you sign for the package, it becomes the responsibility of the buyer.
We package your items very well to prevent damage. When your package arrives, open it and inspect the contents for damage in the presence of the driver. If the parcel is damaged in transit, please make sure the driver makes note of this at the time of delivery. We would need pictures of the damaged box or boxes and the tracking # or #'s associated with the damaged box(es). We need to receive this information within 3 days of receipt of the goods, so that our shipping agent (River Plate, Inc.) can file a claim. Hold onto all original packaging materials so that they can be inspected by a Claims Representative, if necessary. All shipments are automatically insured up to $100 and we will insure for face value if this service is requested by the customer.