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Shipping & Returns


Our Carriers include FedEx, FedEx Freight, UPS, UPS Freight and the United States Postal Service. We support all levels of FedEx or UPS service. However, we request that you call to place orders where Next Day Air service is required. Orders are processed within the next 3-5 business days after order placement.  If you supply us with a working email address, we will send the shipment tracking information to you as a service.

Domestic delivery is estimated to be delivered between 5 - 10 days after shipment, depending on location.

If you have any questions about your order or its estimated delivery date, please do not hesitate to contact us.

All shipments with an order value of $50 require a signature upon delivery. If the delivery is returned to us, due to failed delivery attempts, we will charge a 30% restocking fee and shipping charges are not refundable. 


If G-wagenaccessories/VTS ships the wrong part or a defective part, we will refund 100% of your invoice, including the return shipping, as long as the item is still in like new condition, unaltered, never installed and returned in it's original packaging. All returns need to be complete, including all hardware. (We will not refund more shipping than was originally charged.) Any products resold to a third party are not eligible for returns. 

For regular returns, there is a restocking fee of up to 30% for items returned within 30 days of receipt. After 30 days there are NO refunds. There are NO refunds on shipping. We do not issue return labels for returns, the customer is responsible for return shipping charges.

All returned items require a RMA # issued by and must be shipped in its original packaging as received (absolutely no exceptions), properly and securely packaged, pre-paid at the buyer's expense, including duties, customs, and any special handling charges, which may apply. Returns sent by COD will be refused.

Refunds require a copy of original invoice. We will not refund parts that have been used, previously installed, painted, modified, resold to a third party or parts which are returned incomplete. Absolutely NO refunds on special order parts or electrical parts. All special order items will have to be paid in full at order placement.

All items being returned are the responsibility of the customer until they are delivered back to us. We highly recommend using a traceable, insured method of shipping such as FedEx,k USPS or UPS.

Any undeliverable items returned to us are subject to a 30% restocking fee and we do not refund shipping costs.

If your return does not meet our conditions and we deem the return not eligible for a refund, you will be given the option to have the returned goods returned to you at your expense.

If you have questions before placing an order regarding installation, or the compatibility of a part for your vehicle, please feel free to contact us. 

All foreign orders are considered special orders and excluded from returns. 

Shipment Damage & Claims

Once your shipment leaves VTS / G-wagenaccessories or its shipping agent (Dropright), it becomes the responsibility of the shipping company. Once the ordere is delivered or you signed for the package, it becomes the responsibility of the buyer. 

Once the shipping courier has confirmed delivery, the package becomes the responsibility of the receipient.

We package your items very well to prevent shipping damage. When your package arrives, open it and inspect the contents for damage in the presence of the delivery driver. If the parcel is damaged in transit, please make sure the driver makes note of this at the time of delivery. We would need pictures of the damaged box or boxes and the tracking # or #'s associated with the damaged box(es). We need to receive this information within 3 days of receipt of the goods, so that our shipping agent (Dropright) can file a claim. Hold onto all original packaging materials so that they can be inspected by a Claims Representative, if necessary. All shipments are automatically insured up to $100 and we will insure for face value if this service is requested by the customer.

Order Cancellations

If you wish to cancel your order once it has been placed, please note there will be a 10% processing fee that will be deducted from your refund, for non refundable credit card processing and merchant fees that we've incurred.